Coronavirus Information Update

March 16, 2020
We wanted to take this time to inform the customers of what the District is doing to monitor and prepare for the effects of Coronavirus Disease 2019 (COVID-19). The Environmental Protection Agency and the Center for Disease Control has informed the public that there has been no detection of the virus in drinking water and the risk to water supplies is low. The District purchases water from Canyon Regional Water Authority and San Antonio Water System, which meets or exceeds all State requirements on disinfection. The EPA and CDC have determined that the current treatment standards being used by Public Water Systems are effective in removing or inactivating the virus in the event it did enter the drinking water.

NOTICE:
Out of an abundance of caution, East Central Special Utility District is closing its lobby to the public effective March 18, 2020. The District will continue all other operations as normal.

Please refer to the list below for alternative payment and communication methods. We know this is an inconvenience, but the health of our staff and customers is of the utmost importance. We will post an update at the office and on the website when the lobby has been reopened.

Payments
Live Phone Payments - 210-649-2383 Automated Phone Payments – 210-254-1593 Web Payments – www.eastcentralsud.org Mail – PO Box 570, Adkins, TX. 78101

Secured Drop Box – The drop box is located just to the right of the entrance door to the office. Cash and check payments, as well as paperwork, can be submitted through the drop box. The box can only be accessed by a key inside our office.

Transfer and New Service
Paperwork for transferring and establishing new service can be found at www.eastcentralsud.org under Forms. In addition to the mail and drop box,completed forms can be submitted via email(eastcentralwater@sbcglobal.net) or fax (210-649-1462).

Thank you for your patience with us as we navigate this difficult situation

NOTICE LOBBY CLOSED

 

PLEASE CALL BEFORE YOU DIG!

We have a new automated phone number for our customers to make payments. It is available to call this number 24 hours a day

• 210-254-1593 •

SCAM ALERT!

Please be aware that people are calling to get payments from our customers that are not from our office.  If a different number than 210-649-2383 or 210-649-2590 calls for payment, do not make one!

Emergency and After Hours Answering Service:
210-649-2383 OR 210-871-4122

East Central Special Utility District

  • Supplies water service to the eastern portion of Bexar County, the northwest portion of Wilson County, and the southwest portion of Guadalupe County.
  • Plant
  • Serves approximately 4,800 customers.
  • Works with various water purveyors to obtain and treat water to meet our customers' needs.
  • Welcomes your feedback.